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INTRODUCTION: Greater attention has been given to building a clinical relationship based on humanization, sensitivity, acceptance and respect between health professionals and patients. Empathy is an important skill and should be praised within the clinical context. It favors patient-centered communication, is related to greater adherence to treatment, better diagnostic and therapeutic results. The main theories converge in defining empathy as the ability to consider and respect the feelings of others, to put oneself in the other person’s shoes, to experience what the other person would feel if they were in a similar situation and circumstance, having the experience of participating in the state of the other. another and thus better understand it. In the medical field, specifically, authors describe this ability as subject to changes in the course of life, and may undergo a decline, be developed or measured. Increasingly, healthcare professionals and educators are compelled to reflect on and promote concepts related to empathy. OBJECTIVE: To apply the Jefferson Empathy Scale and the authorial questionnaire as a way of evaluating the topic of empathy from the perspective of the speech-language pathologist and use it in the elaboration of a video in digital format, as a didactic-pedagogical resource on empathy. METHOD: Study approved by the Ethics and Research Committee of FCMSCSP under opinion n° 4,533,611. Developed through the application of questionnaires answered online, measuring the degree and understanding of the concept of empathy by professionals working in audiological rehabilitation with the use of electronic hearing aids. RESULTS: The sample consisted of 85 speeches therapists. The Jefferson Empathy Scale refers us to scores that reveal that most of these professionals perceive themselves to have a high degree of empathy in their relationship with their patients. On the other hand, a dispersion of responses in the authorial questionnaire was observed regarding the understanding of the concepts of empathy by speech therapists in clinical care. CONCLUSIONS: Through insights generated by the responses to the questionnaires, enriched by information from the literature review, it was possible to produce educational material in video format with the purpose of supporting students and professionals of speech therapy, providing information and knowledge about empathy.
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